What services does My Benefits Guardian provide?
My Benefits Guardian provides consultations to help our members with healthcare savings, medical debt and to relieve the burden of copays and deductibles by providing no cost virtual care.
When will my membership be active and how am I charged?
Your MBG membership goes into effect the 1st of the month following your enrollment date. Your future payments for the next and all months of active membership following initial enrollment will be on the 15th of each month. We ensure that you always have care when you need it!
How much does My Benefits Guardian cost?
My Benefits Guardian Membership costs $99 per month, regardless of the number of family members enrolled.
What information do I need to provide for a consultation?
In order to get the most out of your consultation, you should provide us with as much information as possible about your healthcare and medical debt. This includes copies of any medical bills, letters from any creditors, and information about your income and assets.
How long does it take for My Benefits Guardian to help with my medical debt?
The length of time it takes to help with medical debt depends on each individual’s situation and the amount of debt they have. Our advocates will work with you to determine the best strategy for managing and reducing your debt.
What if I can’t afford to pay my medical bills?
We can help you explore financial assistance programs and other options for managing your debt. Our team is available to provide personalized advice and guidance to ensure that you have the best plan for your financial situation. Past debt will be considered on a case-by-case basis with a fee, but we do offer a double your money back guarantee in the event we aren’t able to help you.
I need surgery, an MRI, ultrasound, outpatient treatment, etc.. what will I be charged?
MBG prides itself in price transparency. Call us prior to any outpatient care or tests and we will advise you of your options and what the cost of care is at each facility, allowing you to find the most affordable option and make an educated decision on where to get care.
Do I have to pay for my virtual visits?
No - Both urgent, sickness, and mental health tele-therapy are at no cost to you!
Can I choose my therapist?
Yes! You will have access to the complete bio, certification(s), experience and other relevant information for all therapists and psychiatrists licensed in your state within the CareClix portal.You can see the same provider for every visit unless you decide to make a change.
Are there limits on how often I can see a doctor or therapist?
No – there are no individual or family maximum limitations for visits. With regard to mental tele-health, members will consult with their provider to determine the amount of visits and frequency based on your need.
Are there any age limits to the membership plan?
Mental tele-therapy is offered to those 13 and older and children can be provided membership through the family plan up to the age of 26. There is no age maximum for members, therefore Medicare eligibles may enroll as well.
What if I have a question but I don’t need medical care?
Our Care Coordination team is available to help 24/7/365 via phone call to answer any questions you may have.
Can my CareClix Virtual Care provider write me an excuse letter?
Yes! Providers can write a note excusing you from school or work for up to 14 days based on their evaluation and clinical judgment.
Can I get a copy of my medical records?
Yes! Simply log into your patient portal to print or download your medical records.
Can my virtual health provider write me a prescription?
Yes! Our medical providers have the authority to prescribe medications when it's medically necessary and in accordance with CareClix prescription policy, as well as federal and state laws.
Any prescriptions issued by providers will be electronically sent to a local pharmacy of your choice for you to purchase and pick up.
